Keen travellers in Port Augusta may recognise the smiling face of local travel consultant Justine Demarchi, who happens to be turning 21 today.
TRAVEL: Local travel consultant Justine Demarchi has been recognised for her commitment to her job, not only by clients but within the Jetset Travelworld Network after winning the Rising Star of the Year national award in 2013.
Justine began work as a consultant in the second half of 2011 and has received outstanding reviews ever since.
After being nominated for Rising Star of the Year in 2012, at just 20-years-old (in 2013) she took out the title not only across South Australia and the Northern Territory, but also the national Rising Star of the Year award for the entire Jetset Travelworld Network.
To win Rising Star of the Year, Justine was up against people of all ages who have begun working as a travel consultant within two years prior to being presented with the award.
Business owner Barbara Hunt said Justine has been asset to the team and brings a contagiously happy, very bubbly and upbeat personality into the office.
“She was up against consultants who work in Westfield shopping centres to win the award,” she said.
“She does what is natural to her and provides excellent customer service.
“In one word, she is awesome.”
Through the nomination process, Justine was assessed by her achievement since starting work by her sales, how she benefits the agency, how she deals with clients, how she is increasing business potential, her attendance at training and her on the job experience.
Justine has built an excellent rapport with customers and will go out of her way to ensure they have an enjoyable holiday.
“She is honest and open, if she doesn’t know anything she does thorough research and gets to know the place like she has been there,” Barbara said.
“We are proud to have her as part of the team, she is reliable and we hope we can retain her in Port Augusta, she is too good of an asset to lose.”
One of four siblings, Justine was born and grew up in Port Augusta and attended Cartias College for her schooling years.
Justine’s mother Nenen said she has always been a happy and positive person but at times was a bit clumsy when she was younger.
“She banged her head against the wall while skate boarding, she sat down to tell me and thought she was going to be in trouble,” Nenen laughed.
“How could I be angry when she had hurt her arm?”
Nenen said she could not be more proud of what her daughter has achieved so far.
“She loves her job and she is good at interacting with people,” Nenen said.
Justine has a lot of travel experience already up her sleeve including recently returning from a trip to America.
“This year alone, by the end on April she would have been away nearly seven weeks, including work related travel experience,” Barbara said.
“She loves to travel, she wants to continue to travel and wants to help clients.
“She has a very happy work and life balance, which can be really hard in the travel industry.
“There is a lot of pressure, you can’t make mistakes, there is no ‘next time’ – you could end up with flights missed and hotels not booked.”
Comments from clients and testimonials continually flow in for holidays Justine has organised.
“Thanks for all your help booking our holiday, your customer service is second to none and you have been a pleasure to deal with, any future trips my family takes, I will be contacting you to organise,” one testimonial said.
For future awards Justine is now up against people who have been in the industry for 20 to 30 years.
This story Administrator ready to work first appeared on Nanjing Night Net.